We collect information you provide directly to us. For example, we collect information directly from you when you create an account, modify your profile or account, reserve or purchase a Matic Membership, respond to Matic performance reports we sent you, request maintenance or a swap of a Matic, order consumables (such as HEPA bags and mop rolls), elect to receive our newsletter, complete surveys, participate in promotions, request customer support, or otherwise communicate with us. The types of information that we collect include your name, email address, phone number, shipping and billing address, device location, payment method information, and any other information you choose to provide. We collect information about the transactions you complete with us, such as Matic Membership subscription prices, deposits, fees, returns, and the date and location of the transaction.
We also collect information from other sources, including shipping, delivery, maintenance, and other service provider partners who may provide your name or email or your Matic usage condition, and other information to us in connection with service provided. We may also receive personal information in connection with an actual or prospective business transaction. For example, we may receive your personal information from an entity we acquire or are acquired by, a successor, or assignee or any party involved in a business transaction such as a merger, acquisition, sale of assets, or similar transaction, and/or in the context of an insolvency, bankruptcy, or receivership.
When you set up Matic for the first time, you will be asked to opt in and confirm that we can collect certain information about your interactions with us or our Services, including:
We use the information we collect to:
We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.
We may disclose personal information in the following circumstances or as otherwise described in this policy:
We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you, including disclosing aggregated information about device usage patterns or trends. For instance, we may disclose aggregated or de-identified information to partners, such as municipal, state, corporate, NGO, nonprofit, and community partners, to help these parties understand usage of our Services in their area and the potential environmental impact.
You may update and correct certain account information by contacting our support team or updating your account information from the Matician Website or Matician App. If you wish to deactivate your account, please contact our support team, but note that we may retain certain information as required by law or for our legitimate business purposes.
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. You can also configure your device to prevent images from loading to prevent web beacons from functioning.
Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.
You can disable our access to your device’s precise geolocation in your mobile device settings.
You may opt out of promotional emails, or other emails from Matician by following the instructions in those communications or by contacting customer support. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.
You can choose to delete certain content through your account. If you wish to request to close your account, please contact us.
The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.
We employ technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.
The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.